Frequently Asked Questions

Ordering & Product Information

Q1: How do I know whether a product is genuine or faux leather?

Leather Dan offers both genuine leather and faux leather products.

The material used for each item is clearly stated in its product description. Genuine leather products may include materials such as cowhide or sheepskin, while faux leather products are made from high-quality synthetic materials.

Please review the product details before placing your order.

Q2: Can I modify or cancel my order after placing it?

Yes. You may request an order modification or cancellation within 24 hours of placing your order.

Email: leatherdanofficial@gmail.com
Phone: +1 (585) 953-5745

We process orders quickly. If your order has already been processed or shipped, we may not be able to modify or cancel it.

Q3: How should I care for my leather jacket?

To maintain your leather jacket:

Avoid prolonged exposure to direct sunlight;
Keep it away from excessive moisture;
Wipe it gently with a soft, dry cloth;
Store it on a wide, padded hanger;
Do not machine wash or tumble dry; and
Use a suitable leather conditioner on genuine leather products when necessary.

Always follow the care instructions provided with the product.

Payment & Security

Q4: What currency are your prices listed in?

All prices and transactions on LeatherDan.com are processed in United States Dollars (USD).

The final amount payable will be displayed during checkout before you place your order.

Q5: What payment methods do you accept?

Available payment methods may include:

Visa;
Mastercard;
American Express;
Discover; and
Supported digital wallets.

All currently available payment options will be displayed during checkout.

Q6: Is my payment information secure?

Payments are processed through secure third-party payment service providers.

Leather Dan does not directly store or have access to your complete credit or debit card details.

Orders are confirmed only after the payment has been successfully authorized.

Shipping & Delivery

Q7: What are your shipping costs?

Leather Dan offers free standard shipping on all orders within the United States.

No standard shipping charge will be added during checkout.

Q8: How long will it take to receive my order?

The estimated total delivery time is 4–7 business days.

This includes:

Handling Time: 1–2 business days;
Transit Time: 3–5 business days.

Delivery estimates may be affected by weekends, public holidays, severe weather, carrier delays, or an incorrect delivery address.

Q9: What is the order cut-off time?

Our order cut-off time is 2:00 PM Eastern Time (ET).

Orders placed after 2:00 PM ET will begin processing on the next business day.

Q10: Where does Leather Dan currently ship?

Leather Dan currently sells and ships products within the United States.

Customers should provide a complete and accurate shipping address when placing an order.

Q11: How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take some time to appear after the carrier receives the package.

Returns & Exchanges

Q12: What is your return window?

Leather Dan offers a 30-day return and exchange window from the date your order is delivered.

Return requests submitted after 30 days may not be accepted.

Q13: What condition must the product be in for a return?

Returned products must be:

Unused and unworn;
Unwashed;
In their original condition;
Returned with all original tags attached; and
Returned in the original packaging.

Items showing signs of wear, washing, alteration, misuse, or customer-caused damage may not qualify for a return.

Q14: Do you charge a restocking fee?

No. Leather Dan does not charge a restocking fee for approved returns or exchanges.

Q15: Who pays for return shipping?

For standard returns and exchanges, the customer is responsible for arranging and paying for return shipping.

If you receive a verified damaged, defective, or incorrect item, Leather Dan will provide an appropriate resolution without charging you return shipping costs.

Do not return an item before contacting us and receiving return instructions.

Q16: How long does a refund take?

After we receive and inspect your returned item, an approved refund will be issued to your original payment method within 5 business days.

Your bank or payment provider may require additional time to post the refund to your account.

Leather Dan
Operated by Shahroz Fateh LLC